We have a 14-day return, refund and exchange policy, which means you have 14 days after receiving your item to request a return, refund or exchange.
To be eligible for a return, refund or an exchange, your item must be in the same condition that you received it, unworn and unused, with the original tags, and packaging. You will also need the invoice or proof of purchase.
To initiate the return process, contact us at admin@berrydesigns.co.za with your reason for return, refund or exchange. If your return, refund or is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Your refund will be the amount you paid less all shipping costs.
Items sent back to us without first requesting a return/refund will not be accepted.
You can always contact us for any return question at admin@berrydesigns.co.za.
Customized products – special orders or personalized items including embroidered items and/or custom-made products – cannot be returned, unless it was a clear error on our behalf.
We do not accept returns on sale items or gift cards.
If we delivered the incorrect size to you, we will collect and deliver the correct size to you at our cost.
If you wish to change your order size, we will make arrangements with you and the courier for the collection and the return delivery at your cost.
